Case study · AI Enablement

AI Enablement for a City Government

We helped a city government with 400 employees bring AI into daily work, from vendor selection through training. Active use rose from 43% to 89% of employees by the end of the contract.

The client

A US city government with 400 employees.

The challenge

The city wanted to introduce AI across its workforce so employees could work more efficiently, from searching city records to writing and handling permits. It needed a delivery partner to source the right vendors, negotiate the contracts and make sure people actually used the new tools in their daily work.

Our approach

Thiqah’s delivery lead ran the project over eight months:

Interviewed AI providers and built a shortlist of options.
Ran the vendor evaluation with the city, which made the final selection.
Negotiated the vendor contracts.
Created the implementation plan.
Trained employees and sent communications throughout the rollout.
Reviewed adoption, then retrained late adopters to bring them along.

The results

89% of employees were actively using the tools by the end of the contract, up from 43% before retraining.
Late adopters were brought along through targeted retraining, based on a review of adoption data.
Delivered in eight months, from vendor interviews to a trained, working workforce.
Vendors were chosen and contracted through a structured evaluation, with the final decision resting with the city.

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